Services/Marketplace Customer Services

Marketplace Customer Services

Techezm provides specialized written customer support for Amazon, BackMarket, eBay, and refurb marketplaces. Our teams handle buyer communication, disputes, returns coordination, warranty cases, and compliance-driven workflows inside your seller dashboards.

Consult Expert

Enterprise Standard:

ISO-Aligned

NDA Protected

Amazon SP-API

What We Deliver

Inbox management

Dispute resolution

Return coordination

Warranty handling

Buyer Q&A

Policy compliance

Escalations

Multilingual coverage

Our Approach

We operate as an extension of your operations team. Our proprietary RMA technology connects agents, warehouse staff, and management dashboards to close cases faster and reduce claim ratios.

Tools & Technology

Zendesk, Freshdesk, Gorgias, Seller Central, BackOffice, eBay Portal, Slack, Techezm RMA Grid.

Service Level Agreement (SLA)

Response tiers from standard to enterprise. Dedicated queues for urgent escalations.

Guaranteed Response Times

We strictly adhere to SLA metrics to ensure marketplace health.

Standard

< 24 hours

For small to medium marketplace sellers.

Pro

< 16 hours

High-volume accounts requiring rapid intervention.

Enterprise

< 8 hours

Dedicated agents & real-time Slack/Teams slack.

Security & Compliance

Enterprise Grade

Tier 1 data isolation. All agents work in secured VPC environments with audited access logs.

Ready to Scale?

Get a custom proposal for Marketplace Customer Services within 24 hours.

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Why Techezm?

Jhelum-based Operation Center
Hybrid Ops & Engineering
Official Marketplace Partners